Customer reminders and "on my way" texts
Automatic booking confirmations, reminders, on-my-way messages and job reports.
Short on time? Ask Fieldnote about this article and get the answer with sources.
#Which messages are sent
Turn each message on or off in Settings > Notifications > Customer messages:
- Booking confirmation when a job is created.
- Reminder 24 hours before the arrival window (you can change it to 48 hours).
- On my way, sent when the technician taps On the way, with the technician's first name, photo and a live ETA link.
- Job completed, with a link to the photo report and the invoice.
#Email and text limits
Email messages are unlimited on every plan. Text messages (SMS) depend on the plan: Starter sends email only, Pro includes 500 texts per month, and Business includes 2,000 texts per month. Extra texts cost $0.02 each and are added to your next bill. Usage is shown in Settings > Billing > Usage. Texts are sent to US and Canadian mobile numbers only.
Was this article helpful?
Thanks for telling us. Still stuck?