Fix technician app sync problems

#Changes stuck waiting to sync

If the cloud icon keeps showing changes waiting to sync after the phone is back online, work through these steps in order. Do not sign out, that deletes unsynced changes.

1. Check the phone has a real connection: open a website in the browser.
2. In the app, pull down on the job list to refresh.
3. Go to Profile > Sync status and tap Retry now.
4. Make sure the app is up to date in the App Store or Google Play.
5. Check the phone has at least 500 MB of free space; photos cannot upload without room to work.
6. Still stuck: tap Profile > Report a problem. It sends the sync log to support with your ticket.

#A job is missing from the app

The app only shows jobs that are assigned to that technician and dispatched. Check on the dispatch board that the job is assigned to the right person and that its status is Dispatched or later, not just Scheduled. Jobs further than 7 days out are only loaded when the phone is online. Technicians with the See all jobs permission can also search unassigned jobs.