Refunds, deposits and partial payments

#Deposits and partial payments

To ask for a deposit, open the invoice or estimate and set Deposit required as an amount or a percentage. Customers can also pay part of an invoice if Allow partial payments is on in Settings > Payments. The invoice shows Partly paid with the remaining balance until it is paid in full.

#Refund a payment

Only the Owner and Admins can refund. Refunds go back to the original card or bank account; it takes 5 to 10 business days for the customer to see the money. Stripe does not return its processing fee on refunds.

1. Open the invoice and click Payments.
2. Next to the payment, click Refund.
3. Enter the full amount or a partial amount, and a reason.
4. Click Confirm refund. The invoice balance updates and the refund syncs to QuickBooks if connected.